Call Centre Agent

¢ Responsible for customer contact & interface via telephone, internet, & text messaging services.
¢ Log requests promptly & follow up to ensure both timely completion & customer satisfaction.
¢ Provide extraordinary customer service with existing and potential residents.
¢ Answer inbound calls in a positive, professional manner.
¢ Update the existing customer database with contact information & maintain all customer interactions in the CRM.
¢ Follow up on customer calls with clerical duties: faxing & filing paperwork.
¢ Liaise with other departments to ensure customer calls are addressed timely.
¢ Use best practice customer service techniques, walks side-by-side with customers to solve their problems.
¢ Ability to comprehend, capture as well as interpret basic customer information.
¢ Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service.
¢ To follow instructions & take responsibility for actions.

Please note: Pure Home Real Estate reserves the rights to withdraw this job publication at any given time.